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Skills for Work and Life

Thematic Areas: Youth Employment | Greening TVET | Access, Equity & Quality | TVET in a Digital World | Other Themes
Our Key Programmes & Projects: i-hubs: Skills for Innovation Hubs | YEM: Youth Employment in the Mediterranean | BILT: Bridging Innovation and Learning in TVET | UNEVOC TVET Leadership Programme | WYSD: World Youth Skills Day
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Our Services & Resources: Publications | TVeT Forum | Virtual Conferences | TVET Country Profiles | TVETipedia Glossary | Promising & Innovative Practices
Events: Major TVET Events | UNEVOC Network News

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HEART Trust, National Training Agency

UNEVOC Centre (National Body) since 1995

The National Service Training Agency (NSTA) is the central hub for TVET activities in Jamaica. The agency oversees the training of over 120,000 trainees in 14 economic sectors annually and is concerned with improving the image of TVET across the country, is active in the preparation and certification of the Jamaican workforce and is responsible for the coordination, funding and development of TVET institutions and programmes to contribute to the development of skilled labour force. The HEART/NSTA provides technical assistance support to Caribbean countries in the establishment of their NTAs and the implementation of their CVQs.

The HEART Trust/NTA works in close collaboration with industry groups to ensure relevant training programmes are developed and implemented to facilitate articulation in the national training system and to equip trainees for the world of work.


The HEART Trust NTA is the National Training Agency with responsibility for developing and implementing policies and programmes to drive the TVET system in Jamaica. It was established in 1982 and is driven by the mission which articulates its commitment 'to the systematic design, development and delivery of an integrated, flexible and responsive Technical, Vocational Education and Training (TVET) system, enabling a productive workforce for national priorities and global competitiveness.'


(1) Increase access and participation for all to benefit from TVET and other training programmes aligned to labour demand

(2) Increase the number of persons engaged in decent work through various initiatives

(3) Enhance customer experience and improved service delivery

(4) Improve brand loyalty

(5) Improve the effectiveness and efficiency of programme planning and management

(6) Foster strategic partnerships

(7) Utilize financial resources wisely and increase income collection

Regular tasks

The organization is involved in enrolling various target groups in programmes extending from level 1 to level 5. At the end of March 2019, total enrolment was 121,056 persons. Enrolment took place in HEART Training institutions as well as with other training providers. The organization is also involved in awarding certifications that demonstrate that individuals have acquired work related competencies and are able to move on to further education. At the end of March 2019, certification was 28,661.

Focus and interest

Work area

Which of the following fields is the UNEVOC Centre working on?
Sharing knowledge about TVET
  Secondary focus
Developing knowledge
  Secondary focus
Developing and building capacities
Primary focus


Who are the beneficiaries of the UNEVOC Centre's work?
Primary focus
  Secondary focus
Policy makers
Primary focus
Private sector
Primary focus

Engagement interest

What is the highest level of engagement the Centre is interested in in the following fields?
Greening of TVET institutions and skills
  Interested to contribute
   Interested to learn
OER and Online Learning
   Interested to learn
Equity of access in TVET
Interested to lead
Gender equality in TVET
   Interested to learn
Fostering entrepreneurship
Interested to lead
Industry 4.0 / Smart production
  Interested to contribute

Activity interest

Which types of activities is the UNEVOC Centre most interested in?
Capacity development projects
Highly interested
Policy oriented projects
Highly interested
Knowledge development
Highly interested
Workshops and conferences
Highly interested

Regional collaboration interest

What are the UNEVOC Centre's collaboration interests?
Within my cluster
Highly interested
With Africa
  Moderately interested
With the Arab States
  Moderately interested
With Asia and the Pacific
  Moderately interested
With Europe, CIS and North America
  Moderately interested
With Latin America and the Caribbean
Highly interested


HEART Trust, National Training Agency (HEART NTA)
6B Oxford Road
Kingston 5, Jamaica
not applicable Kingston


local time now: ~23:35 ±1 hour daylight saving time

Head of UNEVOC Centre
Dr. Janet Dyer
Managing Director
Head of Agency

UNEVOC Coordinator
Dr. Marcia Rowe Amonde
Senior Director - TVET Dev. and Support Systems
TVET Development

Tel. *****
Mobile *****
[Full contact information only for logged-in UNEVOC Network members]


15 July 2018
The UNEVOC Network celebrates World Youth Skills Day
On the occasion of World Youth Skills Day (15 July), more than 30 UNEVOC Centres celebrated the importance of Skills for Youth, through conferences, workshop, skills exhibition and promotional campaigns. Discover our interactive map to learn more about those initiatives.
read more



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