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Total Quality Management (TQM) is a management approach that focuses on quality as the key to overcoming non-conformance in meeting the requirements of customers. From vocational training perspective, quality means that courses and their standards are appropriate to the award and that the methods adopted in delivering the courses are relevant.[1]
In an internationally competitive training environment, implementation of Total Quality Management in vocational education can provide a comparative advantage in preparing the type of work force required for micro and macro economic reforms. The concept of TQM can be used as a management tool to improve the standards of vocational training.
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Air University Library PublicationsERIC Clearinghouse on Adult Career and Vocational Education Publication
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